Refund Policy

All payments on slateDjin are processed by Paddle.com Market Limited, our payment provider and Merchant of Record. Refunds are issued by Paddle on our behalf. To request one, email djinenkoartem@gmail.com with the venue name and the add-on you purchased, or use the receipt link Paddle emails you after checkout.

Recurring add-ons

Item Photos, Badges, and Premium Fonts are billed monthly. If you're unhappy with a recurring add-on, you can request a full refund within 14 days of that charge, no questions asked. You can also cancel a recurring add-on at any time from your account Settings — it stays active until the end of the period you already paid for, and simply won't renew after that.

One-time purchases

Automatic Translation bundles and the QR code logo embed are one-time, instantly-delivered digital purchases. Because the work they pay for (AI translation, embedding your logo) is generated right after payment, we can only refund a one-time purchase if it hasn't been delivered yet — for example, if a translation is still processing or a logo hasn't been embedded in your QR code yet. Once the languages are translated or the logo is live in your QR code, that specific purchase is final.

Questions

If something looks wrong with a charge, email djinenkoartem@gmail.com first — most issues (like a translation that didn't generate correctly) are easier to just fix than to refund.